As our memberships are digital products, thinkingwealth.co.uk relies on this Return and Cancellation Policy to ensure customer satisfaction with every purchase. When a customer contacts us by phone or email, our initial response is to assist and give technical support. However, in some cases this may be unsatisfactory to the customer, in which case a cancellation and/or may be processed.
14 Day Money Back Guarantee (Only available on subscription memberships; not one to one personal sessions)
thinkingwealth.co.uk will refund your subscription payment, for newly subscribed members, within the first 14 days, no questions asked. This offer is not valid for members that have been active for more than 14 days or for recurring payments. If your subscription is a new subscription and within the 14 day time limit, please call us at xxxxxxxxxxx to request a refund. **This offer does not apply to the One to One personal sessions.**
Reasons for a refund
thinkingwealth.co.uk has every incentive to keep customers happy by providing quality forecasts and customer service. To promote customer satisfaction, thinkingwealth.co.uk reserves the right to reverse a sale, including but not limited to the following:• If the customer provides a valid reason for requesting a return within 14 days of purchase;• if our customer service team confirms there is a valid reason for the return;• If the customer provides a valid report that the charge was fraudulent or unauthorized;• In order to comply with credit card industry rules, PayPal terms of service, U.K. law, and requests from verified UK judiciary or law enforcement agents; or• For any other reason thinkingwealth.co.uk deems appropriate.
A customer may cancel a product with a recurring billing subscription at any time. A cancellation means that no future payments are charged to the customer’s account. The cancellation of a recurring billing product does not generate a refund – it will only stop any future payments.
Abuse of the returns policy
Accounts and Sharing
Each registration is for a single user only. On registration, you will choose a password. You are not allowed to share your ID or give access to thinkingwealth.co.uk content through your ID to anyone else. thinkingwealth.co.uk does not allow multiple users on a network or within an organization to use the same ID. thinkingwealth.co.uk may cancel or suspend your access to thinkingwealth.co.uk if you share your ID without further obligation to you.
You may not create additional registration or subscription accounts for the benefit of others or with the aim of avoiding our use of IDs to control access to and use of thinkingwealth.co.uk.
You are responsible for all use of thinkingwealth.co.uk made by you or anyone else using your ID and for preventing unauthorised use of your ID. If you believe there has been any breach of security such as the disclosure, theft or unauthorised use of your ID or any payment information, you must notify thinkingwealth.co.uk immediately by e-mailing us at thinkingwealth.co.uk. We recommend that you do not select an obvious user password (such as your name) and that you change it regularly.